Overview

This guide is to step you through how to create an invoice. You can create both once-off invoices as well as recurring invoices.

Creating an Invoice

To create an invoice, within the client’s record navigate to the Activities > Invoices

Click Add button under “Invoice Results” heading

The “Invoice Details” screen will be displayed for you to enter in the below details

Details Tab

Invoice No – This is a unique, system generated numeric identifier when the Invoice is generated

Invoice Genre – This is set to Invoice 

User - select the billing user for the Invoice, usually the client adviser

Adviser Code – Set as ‘No adviser code’

Date of Service - Select the start and end dates for the service being Invoiced

Market Type/Market Source – Used to categorise fields

Payment Required - When set to No payment required, the Invoice Products have values while the outstanding Invoice total is $0.00.

Other Ref - Free text, searchable field

Thread - the Invoice can be associated with a thread. Invoices created by a thread outcome are automatically associated with the creating thread.

Allocation - tick the checkbox to automatically allocate any unallocated Payment amounts received from the client.

Secondary Tab

Notification – automated notification emails can be sent when the invoice is created, changed, removed or overdue. **Be careful not to tick the option to ‘Notify the Client’**

Comments Tab

If you have selected the product type “Other” when adding your invoice Items (outlined below)

Items

Client Add to add the item/s of the invoice

The “Edit Invoice Item” screen will be displayed.

Category - Set to Invoice.

There is no Type or Subtype required.

Product – Select the product from the available list.

You can add multiple invoice items to an invoice. You are also able to customise one product yourself by selecting ‘Other’ option

Click OK to save the invoice item. Once Invoice appears under “Items” heading, a Lodge Tab will appear under “Invoice Details”. These details pre-populate based on Adviser & Referral.

Lodge Tab

The Lodge tab shows you the Adviser Account & Referral Source for this transaction. This is prepopulated from the client record and should not be changed.

You also need to select the Revenue Type for the invoice by unticking the “From CommPay Product” box:

Select the Revenue Type from the drop down selection. Please note the On-Going Fees revenue type is classified in the FDS revenue for the client.

Once you have entered in all the information and added in an item, click Save

 

Creating a Recurring Invoice

To create a Recurring Invoice, within the client’s record navigate to the Activities > Invoices and change the Invoice Kind to “Recurring Invoice”

Allow the page to load for a moment and the invoice screen will change slightly to the below, then Click Add

The “Recurring Invoice” page will then load. Ensure that the Advice section is set to Yes and set the remaining details similar to a one-off invoice.

Details Tab

This section is where you can set the frequency of the Recurring Invoice:

Weekly - set how many weeks apart, and on what day, invoices are generated. For example, every 2nd week on Wednesday.

Monthly - Choose either:

  • The day number, and how many months apart, invoices are generated. For example, 15th of each 3rd month.
  • Which day within a month, and how many months apart, invoices are generated. For example, the 2nd Tuesday of each 4th month.

Yearly - Choose either:

  • The date day and month invoices are generated. For example, 10th July each year.

  • The day within a month invoices are generated. For example, 3rd Monday in June each year.

If the recurring invoice is being paid by an Ongoing Direct Debit either Monthly or Yearly is to be used

Monthly

  • Select Day 1 of every 1 month
  • Start date should be the 1st of the following month
  • A new invoice will be generated for each month’s direct debit to be processed against
  • Make sure the DDR authority is for the correct amount

Yearly

  • Select the day you want the annual invoice to be created each year
  • If this invoice is being paid by a monthly direct debit, the same invoice will be used for each month’s payment
  • Make sure the DDR authority is for the monthly amount, ie. Annual invoice amount divided by 12

Secondary Tab

Notification – automated notification emails can be sent when the invoice is created, changed, removed or overdue. **Be careful not to tick the option to ‘Notify the Client’**

Comments Tab

If you have selected the product type “Other” when adding your invoice

Items

Client Add to add the item/s of the invoice

The “Edit Invoice Item” screen will be displayed.

Category - Set to Invoice.

There is no Type or Subtype required.

Product – Select the product from the available list.

You can add multiple invoice items to an invoice. You are also able to customise one product yourself by selecting ‘Other’ option

Click OK to save the invoice item. Once Invoice appears under “Items” heading, a Lodge Tab will appear under “Invoice Details”. These details pre-populate based on Adviser & Referral.

Lodge Tab

The Lodge tab shows you the Adviser Account & Referral Source for this transaction. This is prepopulated from the client record and should not be changed.

You also need to select the Revenue Type for the invoice by unticking the “From CommPay Product” box:

Select the Revenue Type from the drop down selection. Please note the On-Going Fees revenue type is classified in the FDS revenue for the client.

Once you have entered in all the information and added in an item, click Save