Zoom

Overview

Zoom is a video conferencing platform that enables virtual meetings, webinars, and collaboration across devices. While certain features of Zoom are approved for financial advisers, there are important compliance considerations to be aware of regarding its AI capabilities.

• Client Meetings: Host virtual face-to-face meetings with clients for reviews and consultations.
• Webinars: Deliver educational content and market updates to multiple clients simultaneously.
• Screen Sharing: Present financial plans, portfolios, and strategy documents during client discussions.
• Recording: Capture important client meetings for record-keeping and compliance purposes.
• Chat Functionality: Share links and quick messages during meetings for enhanced communication.

Key Features

Meeting and Recording Infrastructure

Zoom's core meeting and recording features operate within Australian infrastructure:

• Local Data Processing: Video meetings and recordings are processed and stored within Australian data centers.
• Encryption: End-to-end encryption for meeting content ensures confidentiality.
• Cloud Recording: Securely store meeting recordings for compliance and reference purposes.
• Access Controls: Implement waiting rooms, passwords, and other security measures to protect client meetings.

Zoom AI Assistant

While Zoom offers AI assistant capabilities, these features have important compliance limitations:

• Transcription: Automatic speech-to-text conversion for meeting content.
• Meeting Summaries: AI-generated summaries of discussion points and action items.
• Chat Assistance: AI-powered responses and information retrieval during meetings.
• Meeting Analytics: Insights into meeting participation and engagement.

Compliance Status

• Approved: Core meeting functionality, video conferencing, and recording features that utilise Australian infrastructure.
• NOT APPROVED: Zoom AI Assistant features that send data overseas for processing do not meet our requirements for handling client information.